Contact us

Email: [email protected]
To report a person, open their profile (your call history lists everyone you’ve talked to) and use Report instead — it attaches the right details automatically.

What to write to us about

• Payments and coins — a top-up that didn’t arrive, a charge you don’t recognise, refund questions.
• Your account — access problems, a restriction you think is a mistake, deleting your data.
• Safety — threats, extortion, or anything that needs more than a report. If you’re in immediate danger, contact local police first.
• Privacy — requests about the information described in our Privacy Policy.
• Anything else — bugs, feedback, questions the Help Center didn’t answer.

Include this, and we can help faster

• Your user ID (on your profile page) or the name you use in the app.
• Roughly when it happened, and which device and browser you were on.
• For payments: the time, amount and the receipt from the payment provider.
• Screenshots, if you have them.

Never send your password, one-time codes or a full card number — nobody from Chit Chat will ever ask for them. If someone claiming to be us does, it’s a scam: report it.

Before you email

Many questions — camera permissions, free matches and coins, how Next and Follow work — are answered in the Help Center and our guides. It’s usually quicker than waiting for a reply.